Returns & Exchanges

 

Thoughtful Service, Designed With Your Family in Mind

At Eco-Baby, every piece we create is crafted with intention—gentle for your little one, and respectful of the world they will grow into. If your purchase isn’t absolutely perfect, we offer a return and exchange experience that is effortless, refined, and grounded in our commitment to sustainability.

 

Our Assurance to You

Your peace of mind matters to us. Should an item arrive damaged, incorrect, or simply not what you envisioned, our team will take care of you with a tailored solution: an exchange, a refund, or store credit. Whatever ensures you feel cared for.

 

Return Window

You have 30 days from delivery to request a return or exchange.

To preserve quality and reduce environmental impact, items must remain unused, unwashed, and in their original packaging.

 

Sustainable Returns

Luxury, to us, means responsibility. Before requesting that an item be shipped back, we may ask a few gentle questions or request a photo. This helps us honor our low-waste standards and prevents unnecessary transportation and materials—reducing environmental strain while ensuring a smooth experience for you.

 

Eligible Items

We gladly accept returns or exchanges for:

Unused baby essentials in original packaging

Apparel with tags attached

Unwashed textiles such as blankets and swaddles

Any item damaged in transit

For safety and hygiene, we are unable to accept returns of pacifiers, teethers, feeding products, or any item designed for oral use.

 

Exchanges

If you desire a different size, color, or style, our team will assist you in selecting the perfect replacement. Exchanges follow our same mindful, eco-aligned process to keep waste minimal and service exceptional.

 

Refunds & Online Credit

Once your return is received and carefully inspected, refunds are issued to your original method of payment within 5–7 business days.

Prefer store credit? We offer digital credit that never expires—an elegant way to shop at your convenience.

 

How to Begin a Return or Exchange

1. Contact us at support@yourbrand.com or send a request through our contact page.

2. Include your order number and the item(s) you wish to return or exchange.

3. Our team will provide you with a sustainable return label or an eco-considerate alternative.

 

A Note of Care

Every shipment carries an environmental footprint. If you’re unsure about a product, sizing, or materials, please reach out prior to ordering. Our team is delighted to guide you personally—helping you choose items that align beautifully with your needs and with our shared care for the planet.